FAQ

Welcome to SINTRONES  FAQ section. Seek answers to the frequently asked questions here.
If you are unable to locate the information you require, please complete our FAQs form, and we shall expeditiously attend to your inquiries.

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Q
How can I collect system logs for troubleshooting?
A

Common diagnostic commands include:

View kernel messages:

  • dmesg

 

View system logs:

  • journalctl

 

View USB devices:

  • lsusb

 

View PCIe devices:

  • lspci

 

Providing these logs when reporting an issue can help accelerate troubleshooting and analysis.

Q
What is Jetson Power Mode and how do I configure it?
A

Jetson modules support multiple predefined power modes, allowing users to balance system performance and power consumption based on application requirements.

Users can select different power modes through the Jetson Power GUI or command-line tools provided by NVIDIA.

Important Notes

  • SINTRONES systems are validated under standard power modes and high-power modes, but not under unconstrained MAXN or MAXN SUPER modes.
  • When operating in MAXN or MAXN SUPER mode, the system may generate additional heat and the maximum operating temperature could be reduced.
  • Continuous operation under heavy workloads in MAXN or MAXN SUPER mode is not recommended unless sufficient thermal management is provided.

Typical Power Modes

Depending on the Jetson module, available power modes may include:

Jetson Orin NX 16GB

  • MAXN SUPER
  • 10W
  • 15W
  • 25W
  • 40W

Jetson AGX Orin 32GB

  • MAXN
  • 15W
  • 30W
  • 40W

How to Check the Current Power Mode

Use the following command:

sudo nvpmodel -q

How to Change the Power Mode

Display available power modes:

sudo nvpmodel -p

Set a specific power mode:

sudo nvpmodel -m <mode_id>

Example:

sudo nvpmodel -m 2

Monitor System Performance

After changing the power mode, users can monitor system utilization and thermal status using:

tegrastats

or

jtop

For additional details regarding power mode configuration and optimization, please refer to the official NVIDIA Jetson documentation.

Q
Does IBOX support AI acceleration?
A

Yes.

Jetson-based IBOX systems support NVIDIA AI acceleration frameworks, including:

  • NVIDIA CUDA
  • TensorRT
  • DeepStream
  • cuDNN

These frameworks enable:

  • High-performance AI inference
  • Computer vision applications
  • Video analytics
  • Edge AI deployments
  • Deep learning acceleration

For more AI applications, please visit the NVIDIA AI Labs.

https://www.jetson-ai-lab.com/

Q
How can I monitor system performance?
A

For Jetson-based platforms, you can use tegrastats or jtop to monitor:

  • CPU utilization
  • GPU utilization
  • Memory usage
  • System temperature
  • Power consumption

These tools provide real-time system performance information and are recommended for troubleshooting and performance monitoring.

Q
Why is there no display output from HDMI?
A

Please verify the following items:

  • Ensure the HDMI cable is properly connected.
  • Confirm that the monitor input source is set correctly.
  • Verify that the display resolution is supported by both the system and the monitor.
  • Ensure that the graphics driver is installed and functioning properly.

It is recommended to test with a different HDMI cable or monitor to help isolate potential hardware or compatibility issues.

Note

Certain 4K monitor brands may have compatibility issues with specific JetPack versions, which could result in:

  • No display output
  • Screen flickering
  • Monitor detection failures

If you encounter such issues, please contact the Sintrones technical support team. We can provide a validated BSP update or other corrective solutions to resolve the compatibility issue.
Please provide the brand and model number of the monitor.

Q
Why is my LTE/5G module not detected?
A

Possible causes include:

  • SIM card issues or improper installation
  • Module firmware problems
  • USB enumeration failures
  • Carrier profile or network configuration mismatches

Please collect relevant system logs and contact the Sintrones technical support team for further assistance.

Q
How can I check system information and the JetPack version?
A

You can use the following commands to verify system information:

Check the JetPack version:

sudo apt-cache show nvidia-jetpack

Q
How do I update the BSP?
A

We provide a BSP update SOP for the IBOX series.

You can download the guide from the link below:

System Recovery for Updating to JetPack 6.2 User Guide

Q
How do I enter Recovery Mode?
A

Please follow the steps below:

  1. Ensure that the IBOX-600 is powered off.
  2. Press and hold the Recovery button.
  3. Connect the power cable and enable the ignition signal (or connect IGN to DC+).
  4. Continue holding the Recovery button for more than 5 seconds, then release it.
  5. Connect the IBOX-600 to the host PC using a USB Type-C cable.
Q
Which JetPack versions are supported? se is based on JetPack 6.2.
A

Our latest BSP (Board Support Package) release is based on JetPack 6.2.

We will continue to update and maintain support for newer JetPack releases. For the latest BSP versions and compatibility information, please contact the Sintrones technical support team.

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